Shipping policy

At Dubai Street Hub, we aim to make your shopping experience simple, reliable and convenient. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order processing

Orders are processed after successful payment and order confirmation.

Processing time may vary depending on:

• Product availability
• Product category
• Order volume
• Verification requirements
• Delivery destination

Orders may require additional processing time during weekends, public holidays, promotional periods or periods of high demand.

2. Delivery areas

We offer delivery to locations where shipping is available through our delivery partners. Available delivery locations may vary depending on the product and destination. The shipping options and applicable charges will be displayed during checkout where available.

3. Delivery time

Estimated delivery times may vary depending on delivery location, product availability, shipping method, courier or logistics partner, and customs or regulatory requirements where applicable.

Any delivery timeframe shown at checkout or on the product page is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.

4. Shipping charges

Shipping charges, if applicable, are calculated and displayed during checkout based on the order and delivery destination. Certain products, promotions or order values may qualify for different shipping rates or offers.

5. Order tracking

Where tracking is available, tracking details may be provided through the contact information associated with your order. Customers should use the tracking information provided to monitor delivery progress.

6. Delivery attempts

Our delivery partners may make one or more delivery attempts depending on their operating procedures. Please ensure that the delivery address and contact details provided at checkout are accurate and that someone is available to receive the order where required.

Additional delivery attempts or changes to the delivery address may be subject to the courier's policies and applicable charges.

7. Incorrect delivery information

Customers are responsible for providing accurate delivery information. Dubai Street Hub is not responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated delivery information provided by the customer.

Please contact us as soon as possible if you notice an error in your delivery details.

8. Delayed orders

Although we work with our delivery partners to provide reliable delivery, delays may occur due to circumstances outside our control, including courier delays, weather conditions, public holidays, high order volumes, customs or regulatory procedures, incorrect delivery information, operational disruptions or other unforeseen circumstances.

We will make reasonable efforts to assist customers with delivery-related issues.

9. Damaged packages

If your package appears damaged upon delivery, please document the condition of the package and product with clear photographs and contact our support team as soon as possible. Do not dispose of the original packaging until the matter has been reviewed.

10. Missing or lost orders

If your order has not arrived within the expected delivery period, please contact our support team with your order number. We may coordinate with the relevant delivery partner to investigate the shipment.

11. International orders

For international deliveries, additional customs duties, taxes, import charges or regulatory requirements may apply depending on the destination country. Any applicable charges imposed by the destination country are the responsibility of the customer unless otherwise stated. International delivery availability may vary by product and destination.

12. Product-specific delivery

Certain products may have different processing, shipping or delivery requirements. Always refer to the individual product page and checkout information for the most relevant shipping information before completing your purchase.

13. Contact us

If you have questions about shipping, delivery or an existing order, please contact our support team through our Contact Us page. Please include your order number whenever contacting us about an existing order.

Dubai Street Hub
SHOP SMART. LIVE BETTER.

We aim to make every delivery as simple and reliable as possible.