DUBAI STREET HUB SUPPORT
HOW CAN WE HELP?
Find quick answers about orders, payments, delivery, electronics, jewellery, returns, device exchange, wholesale and more.
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GENERAL
Questions about Dubai Street Hub and shopping.
ORDERS & PAYMENTS
Ordering
payment methods and order confirmation.
orders-payments
DELIVERY & SHIPPING
Delivery timelines
locations and shipping questions.
delivery-shipping
ELECTRONICS
Phones
laptops
tablets and accessories.
electronics
JEWELLERY
Anti-tarnish and stainless steel jewellery.
RETURNS & REFUNDS
Returns
exchanges and refund-related questions.
returns-refunds
SELL & EXCHANGE
Questions about converting eligible devices into shopping credit.
WHOLESALE & PARTNERS
Bulk orders
resellers
affiliates and partnerships.
wholesale-partners
General questions
What is Dubai Street Hub?
Dubai Street Hub is a modern online shopping destination bringing useful products, everyday essentials and lifestyle finds together in one convenient place.
Where is Dubai Street Hub based?
Dubai Street Hub operates from the UAE and serves customers through its online shopping platform.
What products do you sell?
Our product range includes electronics, jewellery and selected lifestyle products. Our range may expand as Dubai Street Hub grows.
How can I contact Dubai Street Hub?
You can contact our support team through the Contact Us page using the available support channels and enquiry forms.
Do you have a physical store?
Dubai Street Hub is designed primarily as an online shopping platform. Product availability, delivery and collection options may vary by product and location.
ORDERS & PAYMENTS
How do I place an order?
Select the product you want, add it to your cart and proceed through Shopify's secure checkout process. Follow the checkout instructions to complete your order.
Will I receive an order confirmation?
After successfully placing an order, you should receive an order confirmation through the contact details provided during checkout.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and the payment options currently enabled by Dubai Street Hub.
Can I cancel my order?
Order cancellation depends on the order status and whether processing or fulfilment has already started. Contact our support team as soon as possible if you need to request a cancellation.
Can I change my order after placing it?
Please contact our support team as quickly as possible. Changes may not be possible once an order has entered processing or fulfilment.
DELIVERY & SHIPPING
Delivery availability depends on the product and destination. Available delivery locations and charges are shown during checkout where applicable.
Delivery time depends on the product, destination, stock availability and selected shipping method. The applicable estimated delivery information will be provided during the ordering process where available.
If tracking is available for your order, tracking information will be provided through the relevant order or shipping communication.
If your order is delayed, please contact our support team with your order number so we can help check the status.
Please contact our support team as soon as possible and provide your order details and clear photographs of the package and product so the issue can be reviewed.
ELECTRONICS
What electronics do you sell?
Our electronics range may include mobile phones, iPhones, Android phones, laptops, tablets and accessories.
Are your phones new or used?
Product condition varies by listing. Please check the individual product page carefully for the stated condition and specifications before purchasing.
Can I check the condition of a used device before purchasing?
Product condition and available specifications are provided on the relevant product listing. If you need additional information, contact our support team before placing your order.
Do electronics come with accessories?
Included accessories vary by product. Please check the individual product description for the exact items included.
Can I return an electronic product?
Return eligibility depends on the individual product, its condition and the applicable Dubai Street Hub return policy. Please review the product and return information before purchasing.
JEWELLERY
Our jewellery collection may include necklaces, earrings, bracelets, rings, chains and jewellery sets for women, men and unisex styling.
Anti-tarnish jewellery is designed with materials or finishes intended to help maintain its appearance and reduce tarnishing under normal use and proper care. Performance can vary depending on the product and how it is used.
Stainless steel jewellery is made using stainless steel and is valued for its modern appearance, durability and suitability for everyday styling.
Do not assume jewellery is waterproof unless the individual product listing specifically states this. Exposure to water, chemicals, perfumes and other substances can affect jewellery depending on its material and finish.
Keep jewellery away from perfumes, chemicals, excessive moisture and unnecessary friction. Store pieces in a clean, dry place and follow any care instructions provided with the individual product.
RETURNS & REFUNDS
What is your return policy?
Return eligibility depends on the product and the applicable Dubai Street Hub return policy. Please review the return information associated with your purchase before requesting a return.
How do I request a return?
Contact our support team with your order number and relevant product details. Our team will guide you through the applicable return process.
When will I receive my refund?
Refund processing times depend on the return review, approval and payment provider. Once approved, the refund will be processed according to the applicable payment method and policy.
Are all products eligible for return?
Not necessarily. Certain products or conditions may be excluded from returns. Please review the applicable product and return policy before purchasing.
RETURNS & REFUNDS
What is your return policy?
Return eligibility depends on the product and the applicable Dubai Street Hub return policy. Please review the return information associated with your purchase before requesting a return.
How do I request a return?
Contact our support team with your order number and relevant product details. Our team will guide you through the applicable return process.
When will I receive my refund?
Refund processing times depend on the return review, approval and payment provider. Once approved, the refund will be processed according to the applicable payment method and policy.
Are all products eligible for return?
Not necessarily. Certain products or conditions may be excluded from returns. Please review the applicable product and return policy before purchasing.
What should I do if I receive the wrong product?
Contact our support team as soon as possible with your order number and clear photographs of the received product and packaging so the issue can be reviewed.
SELL & EXCHANGE YOUR DEVICE
You can submit eligible phones, laptops or tablets for evaluation through our Sell & Exchange Your Device process.
No. Dubai Street Hub does not provide cash payouts for submitted devices. Approved device value is provided as shopping credit that can be used on Dubai Street Hub.
Submit your device details and photographs through the valuation form. An estimated value may then be provided. The final value is confirmed after the device has been inspected and verified.
Eligible devices may include mobile phones, laptops and tablets. Availability and eligibility can vary depending on the device and its condition.
Pickup availability and any applicable pickup charges depend on your UAE location and the specific device submission.
Yes. The initial value is an estimate. The final shopping-credit value is confirmed after physical inspection and verification of the device.
WHOLESALE & PARTNERS
Do you offer wholesale orders?
Yes, Dubai Street Hub accepts wholesale and bulk enquiries for selected products, subject to availability and commercial terms.
Can resellers work with Dubai Street Hub?
Businesses and resellers can contact us to discuss potential wholesale or partnership opportunities.
Do you work with affiliates and creators?
Dubai Street Hub may work with eligible affiliates, creators and promotional partners. Partnership terms depend on the specific programme and agreement.
How can I request a bulk quotation?
Use the Wholesale & Partners or Contact Us page to submit your business and product requirements. Our team can then review the enquiry and respond accordingly.
Can businesses request customised product sourcing?
Selected sourcing or bulk requirements may be considered depending on product category, quantity, availability and commercial requirements. Contact our team with your requirements.
STILL HAVE A QUESTION?
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